At Mirania Realty, we are committed to providing exceptional service and ensuring a seamless experience for our valued customers. We understand that there may be times when you have concerns or grievances, and we are here to address them promptly and effectively.

How to Raise a Grievance
If you have any concerns regarding our services, projects, or any other matters, please follow the steps below to raise a grievance:

1. Contact Us
   Reach out to us with your grievance through any of the following channels:

   • Phone: +91 98835-62335

   • Email: info@mirania.com

2. Provide Details
   To help us resolve your grievance efficiently, please include the following details in your communication:

   • Your Name and Contact Information

   • Nature of the Complaint

   • Relevant Project or Service Details (if applicable)

   • Any Supporting Documents (if available)

3. Resolution Process

   • Once we receive your grievance, our dedicated team will acknowledge the issue within 48 hours.

   • A thorough review will be conducted, and a resolution will be provided within 7 working days, depending on the complexity of the issue.

   • If further investigation is required, we will keep you informed of the progress and expected resolution timeline.

Escalation Process
If you are not satisfied with the resolution provided, you may escalate the matter by writing to our senior management at info@mirania.com with the subject line “Grievance Escalation”

Commitment to Customer Satisfaction
Mirania Realty values transparency, trust, and customer satisfaction. Your feedback helps us improve our services, and we are dedicated to resolving grievances in a fair and timely manner.

For any further queries or assistance, feel free to contact us. We are here to help!